Question 1

Why stainless steel?

Accepted Answer

The two mains reasons are durability and non-toxicity. In terms of durability, few things are as tough as cold rolled stainless steel. This stuff is really built to last and surivive your child's terrible twos, terrible...threes, fearsome fours, ferocious fives, scary sixes, seriously? sevens and beyond. In terms of non-toxicity, 304 18/8 stainless steel is food safe and, along with glass and porcelein, are considered the safest for eating and drinking. Plastics and plastic alternatives, especially when combinbed with heated food or drink, are siginificantly more likely to leach chemicals (phthalates, BPA, Bisphenol C (often found in BPA free products)) into the food and drink. Over time, these chemicals accumualte in the body and can have a range of negative effects. Please refer to our blog and social media for ongoing updates on research in this subject matter.

Question 2

Have you had your products independently lab tested?

Accepted Answer

Yes. We went above and beyond what is federally required of stainless steel products. We use NSL Analytical Laboratories as a nationally recgonized and certified independent third party tester of children's products. All of our items passed for a robust test of chemicals, including mercury, copper, nickel, arsenic, barium, chromium, lead, selenium, and antimony. The solubility test ensures that no toxic chemicals will leach into your child's food and drink. With our products, you can stop worrying about bpa, bpa alternatives, phthalates, and other toxic chemicals! Our final children's safety certification will be posted shortly.

Question 3

What is the return policy?

Accepted Answer

Returns are accepted within 30 days of your order date for orders placed on StainlessBaby.com and shipping within the contiguous United States. Items must be received in their original condition in order to process refund. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and "Duties & Taxes Reimbursements" will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. Please note that all sales to Hawaii & Alaska are final. For more information on returns, please email info@stainlessbaby.com with your order number in the subject line and the reason for your return.

Question 4

What is the warranty?

Accepted Answer

We guarantee the function of your product for 1 year. Loss of functionality does not include the scratches, dents and dings a product will incur during normal use. When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

Question 5

Do you offer exchanges?

Accepted Answer

We do not offer exchanges at this time.

Question 6

Where do you currently ship?

Accepted Answer

We currently ship only within the United States and only to the lower 48 states. We do not currently ship to Alaska and Hawaii, but hope to soon.

Question 7

How do I track my item?

Accepted Answer

You will receive an email updating your order with a tracking number once it has shipped.

Question 8

Do you offer gift message options?

Accepted Answer

Yes! Just leave a note in your order and we will write a hand written note to include with the shipment to your gift recipient! We will also include an invoice that does not display the price paid.

Question 9

When will my order be processed?

Accepted Answer

All orders are processed within approximately 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday. Please remember that orders cannot be edited once process begins. All processing times are estimates and may be subject to change.

Question 10

What is your privacy policy?

Accepted Answer

We will never sell your data. Period. As parents and consumers, we work hard to protect our own data. And we will work just as hard to protect the data of you and your family.

Question 11

What are your terms of use?

Accepted Answer

This website is owned and operated by Stainless Baby, LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a medium to purchase baby products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
 
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
 
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Stainless Baby, LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You agree to indemnify and hold Stainless Baby, LLC harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the products or services offered on the website.
To the maximum extent permitted by applicable law, in no event shall Stainless Baby, LLC, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
 
To the maximum extent permitted by applicable law, Stainless Baby, LLC assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your or the child’s access to or use of our products; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. All products are designed to be used with direct adult supervision.
 
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
 
You agree to receive from time to time promotional messages and materials from us via email. If you don't want to receive such promotional materials or notices – please just notify us at any time. 
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Virginia, USA, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Loudoun County, VA. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

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